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Build a Better Agency Podcast

Scale and grow your agency with better clients, invested employees, and a stronger bottom line, with Drew McLellan of Agency Management Institute.
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Oct 11, 2021

“Culture” and “Brand” are two concepts that are often thought about and discussed as completely different topics. We don’t often consider how one might not only affect but define the other. But the truth is, they are very much the opposite sides of the same coin, if that coin represents the calling card for your agency or your client’s company.

Agency owners and authors Mark Miller and Ted Vaughn have literally written the book on the connection between culture and brand. In examining the challenges and successes of both their own clients and research into other companies, they defined six patterns that define culture and the traits that make these patterns successful.

In this episode of Build a Better Agency, Mark, Ted, and I take a deep dive into these six patterns – or “layers” – and how come to define an agency’s success. We explore everything from different kinds of trust to the need to sometimes fire a rockstar employee. We look at ways to inspire an invitation to difficult conversations and why it’s so important for creatives to advocate for themselves. We even define the first step an agency can take on the quest to improve, fix, or define a company’s culture in a way that leads to a winning brand.

A big thank you to our podcast’s presenting sponsor, White Label IQ. They’re an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here.

What You Will Learn in This Episode:

  • The links between a winning culture and brand
  • Why culture is so important in a conversation about brand
  • Functional vs. relational trust
  • 6 layers of marque culture
  • How to tell if a problem is caused by a system or a person
  • Why creatives need to advocate for themselves
  • How agency owners can inspire a truth-telling environment
  • Where to begin on the journey to fix culture
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