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Build a Better Agency Podcast

Scale and grow your agency with better clients, invested employees, and a stronger bottom line, with Drew McLellan of Agency Management Institute.
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Build a Better Agency Podcast
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Now displaying: January, 2022
Jan 31, 2022

Agency business development has to consider many things when setting goals. There is new business to be found, existing business to expand, and lost business to make up for. It can be difficult to juggle all of this information as the agency owner, but it can be challenging for an agency’s AEs who aren’t clear on how to best leverage their position.

Today’s episode continues the series dedicated to improving your biz dev efforts. The first three episodes were focused on you as the business owner, but here in Part 4, we shift the focus to your AEs and helping them grow their book of business and your agency’s bottom line.

There are many ways AEs can be better equipped, and it starts with giving them a stronger toolbox. Their outside perspective is a huge asset that is often overlooked, but they first need to understand “agency math” and exactly what you need from them. Their book of business is key to your agency’s success, and only by clarifying, training, and mentoring can they make the most of it. When they are given the tools and the space to make informed decisions, you set them–and your agency–up for success.

A big thank you to our podcast’s presenting sponsor, White Label IQ. They’re an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here.

Book of Business Growth

What You Will Learn in This Episode:

  • What agency owners get wrong with their new business goal numbers
  • How to plan for attrition
  • Understanding “agency math”
  • Tips for helping AEs grow their book of business
  • How to utilize your AEs outside perspective
  • The agency owner’s role in helping AEs grow business
Jan 24, 2022

Agencies often pose important questions to our clients in order to help steer them into good decision-making. We talk to them about the need to be findable, to understand the customer’s buying journey, to be helpful to clients instead of selling to them, and being aware of how far prospects are into the buying decision by the time the client is actually aware the prospect exists. We are great at teaching this to our clients, but many agencies aren’t so great at taking their own advice.

 

Today’s episode is continuing our deep dive into agency biz dev with Part 3 of our series. Building up the previous discussions surrounding niching and the different stages of business development during its lifetime, Drew looks at the 6 kisses of death that undermine biz dev for many agencies and how to avoid them.

The conversation explores how successful biz dev often flies in the face of our comfort level. We have to make bold decisions and proclamations in order to own our authority and stand out in a crowded marketplace. If you can learn to be not only aware of but vigilant in avoiding these common mistakes, you set your agency up for tremendous success.

A big thank you to our podcast’s presenting sponsor, White Label IQ. They’re an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here.

Biz Dev Mistakes

What You Will Learn in This Episode:

  • 4 questions we teach our clients that we need to ask ourselves
  • How consistency in the right biz dev areas rewards your agency.
  • How to stop looking and sounding like everyone else.
  • Why generic content hurts you.
  • What it takes to do more than whisper your niche.
  • Miscalculating the number of new clients needed to grow your agency.
  • How passivity creates problems for your agency.
Jan 17, 2022

During the lifetime of an agency, how that agency/agency owner approaches business development evolves. In the beginning, an agency’s first clients are people the agency owner knows personally. From there, as the agency matures and grows, it morphs into working with people who have been referred to the agency by happy clients. Many agencies never evolve past this level of business development. It can be challenging to see options for the continuum of business development beyond the normal routine.

 

Today’s episode is continuing our deep dive into agency biz dev. Building up the previous discussion about the importance of finding a niche, Drew looks at the 5 stages that create the continuum of business development and explains why 85% of agencies never reach the most effective and sophisticated of levels.

You get to decide where on the continuum your agency lands. But to make an informed decision, you have to know your options.

A big thank you to our podcast’s presenting sponsor, White Label IQ. They’re an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here.

Continuum of Business Development

What You Will Learn in This Episode:

  • The five stages on the continuum of business development
  • Why offering deals never serves in the long run
  • The need to be interesting instead of interested
  • Statistics related to how prospects find their agency
  • The ideal structure for an agency
Jan 10, 2022

As we start to dip our toes into 2022, many agencies have been pretty quiet on the biz dev front for the last 4-6 weeks. By the time we emerge from the holiday hibernation, we’re approaching February and our pipeline is feeling a little weak. I decided to help you jump-start your agency biz dev efforts with a series of podcast conversations just between you and me.

 

I’ve decided to mix things up a bit. 2022 is my year to shake things up a little and why not start in January? Rather than my usual guest interviews, I’m going to spend this month with you, focusing on helping you take a serious look at how you approach biz dev. Here in episode 1, we focus on something fundamental to many agencies’ success: defining a niche.
I’m going to start by looking at why the old-school approach to biz dev no longer works and why selling has evolved into helping. From there, we’ll explore why many agencies approach biz dev backwards and the list of criteria to consider when working to find your agency’s niche.

A big thank you to our podcast’s presenting sponsor, White Label IQ. They’re an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here.

Biz Dev

What You Will Learn in This Episode:

  • Why old school agency biz dev no longer works
  • How selling has become about helping
  • Why many agencies approach biz dev backwards
  • The brutal truth about the need to niche down
  • AMI as a niche case study
  • The criteria to use when thinking about how to niche
Jan 3, 2022

There’s no denying that artificial intelligence isn’t just part of the future, it’s here today. But the concept is overwhelming for many agency owners. It’s hard to know where to begin when you don’t even know what questions to ask or how to find answers, especially when you are already pulled in so many directions every day. Who has time to add learning something as complex as AI to their TO-DO list?

After running her own agency and then spending a decade at Content Marketing Institute, Cathy McPhillips joined the Marketing AI Institute earlier this year as the Chief Growth Officer. She comes at AI through a marketing-practitioner’s lens which gives her a more approachable perspective for people who might be curious but confused by AI.

In this episode of Build a Better Agency, Cathy and I give a beginner’s overview of the crossroads where marketing meets artificial intelligence. We look at the ways to approach AI, how agencies are using it, and the tools that make dipping your toes in the water manageable, clear, and helpful without a huge time commitment. It’s the goal of this conversation that you will leave feeling inspired to take your first steps into understanding the potential of marketing AI.

A big thank you to our podcast’s presenting sponsor, White Label IQ. They’re an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here.
Marketing AI

What You Will Learn in This Episode:

  • Two ways to approach AI
  • The purpose and goal of the Marketing AI Institute
  • What agencies are looking for in terms of AI
  • How AI can help with efficiency
  • The difference between marketing automation and AI
  • Why AI can never fully replace the need for people
  • Some tools available to get started with AI
  • The easiest first step
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