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Build a Better Agency Podcast

Scale and grow your agency with better clients, invested employees, and a stronger bottom line, with Drew McLellan of Agency Management Institute.
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Mar 28, 2022

Time sheets. Taxes. Annual reviews. There are some things we don’t love as agency owners and leaders. Cybersecurity and compliance are absolutely on that list. But much like taxes, it’s a necessary evil today. The risks are too great, and the reality is – our clients are going to demand it. We’re far better off to get out ahead of it before we’re asked.

Even my guest, Nathan Maxwell, refers to cybersecurity and compliance as “necessary evils.” But, as the CEO of CCITeam, Nathan also knows better than anyone that in a world filled with data breaches, security risks, and unpredictable online attacks, avoidance simply isn’t an option.
Nathan isn’t one to sugarcoat the daunting realities of implementing solid defenses, navigating cyber insurance options, or tending to the growing list of compliance concerns we’re all getting from our clients. But during our conversation, he reminds us that those processes, while painstaking at times, are never insurmountable. In fact, when we take the time to do these things the right way, our efforts won’t just make our companies safer — they’ll make them better.

Founded in 1995, CCITeam (formerly Communication Concepts, Inc.) is a full-service cyber security, compliance, and IT firm, headquartered in the US heartland. President and CEO, Nathan Maxwell saw an important unmet need for a quality IT and cyber security provider that treated their clients more like family, rather than just a ‘number’. With over twenty years of experience in enterprise-level corporations, Nathan founded CCITeam with four core principles; care, ownership, sharing knowledge, and loyalty. Each of these principles is what makes CCI one of the most trusted managed IT and security providers in the region.

A big thank you to our podcast’s presenting sponsor, White Label IQ. They’re an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here.

agency operations

What You Will Learn in This Episode:

  • What effective cybersecurity looks like for agency operations — and why you should care
  • The risks every business should be aware of (yes, small agencies too)
  • How cybersecurity and compliance are the same, and also very different
  • Why your policies need to match your practices and how to make sure they do
  • How your employees can either strengthen your cyber defense…or be its greatest weakness
  • What to do to protect your business from big risks — including the ones lurking in your inbox
  • When to start shopping for cyber insurance and how to know how much you need
  • The ROI for agencies who “do all of this right”
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