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Build a Better Agency Podcast

Scale and grow your agency with better clients, invested employees, and a stronger bottom line, with Drew McLellan of Agency Management Institute.
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Build a Better Agency Podcast
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May 3, 2021

The last year has been one for the books as an agency owner and the HR issues we’ve had to deal with have been off the charts! We’ve faced the pandemic, working from home, layoffs, furloughs, understanding what employee assistance was available for our people and been put in the role of mental health counselor to boot! There’s also been a call to build a more inclusive workforce during a time of incredible racial tensions. All of this has challenged us to truly think about what kind of an employer we want to be.

Molly Eyerman owns an HR consulting company that does a lot of work with agencies. She’s here to help us try to figure out how to navigate all of these new challenges so that we can be proud of the way we treat our employees and how we handle some of these hot topic issues in a way that benefits both our team and our clients.

In this episode of Build a Better Agency, Molly and I discuss a wide range of human resource related topics, including how to best embrace diversity, inclusion, and equality regardless of an agency’s size, the new demands of work-from-home policy considerations, and ways to create and implement boundaries as far as how employees discuss delicate topics and present themselves on personal social media platforms.

A big thank you to our podcast’s presenting sponsor, White Label IQ. They’re an amazing resource for agencies who want to outsource their design, dev or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here.

Human resources

What You Will Learn in This Episode:

  • What it means to be an agency invested in diversity and inclusion
  • The importance of looking at diversity in mentorship and internships
  • How to have difficult conversations within your agency
  • The proper boundaries for political discussions in the workplace
  • What is human resources allowed to dictate as far as employee expression outside of the office?
  • Things some agencies aren’t thinking about in regards to work-from-home policies
  • Some positives that have come from the demands created by the pandemic
  • Where to find information on requirements for remote employees working in other states
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