We all have experienced the membership economy. Disney+, Dollar Shave Club, and a wide variety of meal prep kits delivered to your door. But, does it work in the B2B or service delivery worlds? When we talk about the membership economy, we are talking about something much deeper than the transactional value of memberships and subscriptions we pay for each month. It’s about how we are treated and cared for by the businesses whose programs we join. As we think about how to strategically guide our clients – this is a concept we need to understand.
Robbie Baxter is an author and one of the foremost experts on the membership economy. She has written two books including The Forever Transaction and her earlier book, The Membership Economy. In this episode of Build a Better Agency, Robbie explains how the membership mentality benefits a business and its clients, and she walks us through some of the challenges as well.
Is it a viable option for your agency or some of your clients? I think the answer might just surprise you!
A big thank you to our podcast’s presenting sponsor, White Label IQ. They’re an amazing resource for agencies who want to outsource their design, dev or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here.