Jason Swenk shares how to scale and sell. If you got a call with an offer, would you be ready? It happened to Jason Swenk. But, he had a plan and shares the details in this episode of Build a Better Agency.
Jason Swenk calls himself the defender of truth, justice, and effective business practices. 16-years ago, he founded a digital agency and they worked with clients like AFLAC, AT&T, Coca-Cola, and LegalZoom. He sold that agency and is now working with agencies, teaching them to use cutting-edge business strategies to defend themselves against the competition. His website, www.jasonswenk.com, has a plethora of information dedicated to educating agency owners including Agency Insights, his weekly newsletter.
What you’ll learn from Jason Swenk during in this episode:
- How Jason prepared his agency for sale
- The importance of systems inside an agency
- What to do when the systems you put in place make you nonessential for day-to-day operations
- Lead generation: why Jason believes this is the biggest pain point for agencies and what can be done about it
- How agencies can deliver exceptional value to clients willing to pay a premium price and how to get those clients in the first place
- How to recognize which clients to seek out and which to avoid
- Jason’s “Agency Playbook”
- Things agencies do to get in their own way
- Agencies and niche: why you need to start very, very small
- What can agencies do right now to take action on the ideas in this episode
Joe Pulizzi is the founder of Content Marketing Institute, the leading education and training organization for content marketing, which includes the largest in-person content marketing event in the world, Content Marketing World. Joe is the winner of the 2014 John Caldwell Lifetime Achievement Award from the Content Council. Joe’s fourth book “Content Inc.” was just released. His third book, “Epic Content Marketing” was named one of “Five Must-Read Business Books of 2013” by Fortune Magazine.
What you’ll learn about in this episode:
- What agencies and clients need to do to develop a content marketing strategy that actually succeeds
- Why you need to focus on your email list more than people you are connected with on social media
- How agencies can leverage their own content better
- Why you need to focus on content in specific platforms over trying to be everywhere
- What differentiates the agencies that do content marketing extremely well
- Old school deliverables that still work today
- Why you need content marketing mission statement
- Why the editing process is a crucial part of content marketing
- The ways smart agencies get smart enough to create valuable content
- Things agencies can do right now to get the content marketing techniques discussed in this episode rolling
- Joe’s events
Ways to Contact Joe Pulizzi:
- Twitter: @joepulizzi
- Website: content-inc.com
- Website: epiccontentmarketing.com
- Website: contentmarketinginstitute.com
- Event: www.intelligentcontentconference.com
- Event: www.contentmarketingworld.com
We’re proud to announce that Hubspot is now the presenting sponsor of the Build A Better Agency podcast! Many thanks to them for their support!
Donya Powell has been a CPA and consultant for 23 years in the advertising/marcomm industry. She learned the industry working as a contract CFO for an agency early in her career and continues to serve as a remote CFO for agencies today. She has worked through several merger and acquisition deals with agency clients as she consults with agencies across the US on operations, agency compensation agreements, merger and acquisitions and succession planning.
What you’ll learn about in this episode:
- Misconceptions agency owners have about the value of their agency
- Donya’s spreadsheet for assessing your financial picture during retirement
- Understanding your agency’s normalized EBITDA (earnings before interest, taxes, depreciation, and amortization)
- Factors that severely impact your agency’s value in a negative way
- What you may need to change in your agency’s books
- Things on the financial statement that agency owners often ignore that they really need to pay attention to
- What financials agency owners should be looking at every week, month, and quarter
- Budgets: can modern, project-based agencies use them?
- Mistakes agencies make in regards to taxes and tax strategies to take advantage of
- How to know if your agency is structured as a corporation in the correct way
- Things to think about when planning the selling your agency
- Factors that play into an agency sale falling through
- Things agency owners can do right now to start improving their agency’s financial health with the idea of an eventual sale
Ways to Contact Donya Powell:
- Email: donya@consultiium.com
- Phone: (303) 932-1193
Resources:
We’re proud to announce that Hubspot is now the presenting sponsor of the Build A Better Agency podcast! Many thanks to them for their support!
Don Beehler has worked with news media from local to international levels and has won numerous professional awards throughout his career. He also has co-authored or ghostwritten three books for clients and has a blog called The Art of Telling Your Story.
What you’ll learn about in this episode:
- The dramatic changes PR has seen over the years
- How agencies can use PR as a strategic tool to drive new business
- How to determine what stories to pitch
- Ways you can become discoverable so that reporters can find you
- The kind of news that is truly newsworthy for agencies
- Why you shouldn’t think about using PR with the expectation that people will write stories about your agency
- How agencies can get the right kind of attention
- Incorporating PR into your business plan
- How to correctly use PR in relation to speaking engagements
- How to use Google Alerts to capitalize on PR opportunity
- The steps to take right away to boost your PR
Ways to Contact Don Beehler:
- Email: don@abcdcommunications.com
- Website: www.donbeehler.com
We’re proud to announce that Hubspot is now the presenting sponsor of the Build A Better Agency podcast! Many thanks to them for their support!
Drew McLellan is the Top Dog at Agency Management Institute. He has also owned and operated his own agency over the last 20-years. And all through the year, he straddles the fence of working in his agency and working with 250+ small- to mid-size agencies in a variety of ways.
AMI works with agency owners by:
- Leading agency owner peer groups
- Offering workshops for owners and their leadership teams
- Offering AE bootcamps
- Conducting individual agency owner coaching
- Doing on-site consulting
- Offering online courses in agency new business and account service
Because he works with a lot of agencies every year — he has the unique opportunity to see the patterns and the habits (both good and bad) that happen over and over again. He has also written two books and been featured in The New York Times, Entrepreneur Magazine, and Fortune Small Business. The Wall Street Journal called his blog “One of 10 blogs every entrepreneur should read.”
What you’ll learn about in this episode:
- The employee shortage: why it’s happening right now
- What agency employees want most (and how to use this to attract and retain them)
- Things that will cause employees to leave
- The best benefits you can offer to attract and retain employees
- How you can compete with the corporate world for employees
- Why you need to be actively looking for employees, even if you don’t need them right now
Ways to contact Drew McLellan:
We’re proud to announce that Hubspot is now the presenting sponsor of the Build A Better Agency podcast! Many thanks to them for their support!
Gareth Kay is a strategist by trade. He’s co-founder of Chapter, a creative business partner dedicated to solving the wicked problems facing pioneering businesses. Prior to setting up Chapter, Gareth was Chief Strategy Officer and Partner at Goodby, Silverstein and Partners and the Head of Planning at Modernista! In his decade in the US, Gareth has led strategy on brands including Google, Cisco, TD Ameritrade, the NBA, General Motors, the Bill and Melinda Gates Foundation. and (RED).
What you’ll learn about in this episode:
- Gareth’s decision to venture off and start Chapter
- What makes Chapter truly unique
- How to build a business model and hire employees when the work you do is very diverse
- Becoming a client’s partner through absolute transparency
- How to generate new business when you’re in the project based business
- Creating ideas and solutions vs creating “stuff”
- How Chapter develops and retains its staff
- The importance of transparency with your employees
- How Gareth’s perspective has changed since making the jump into ownership
- Things agencies can do to move away from widget sales to selling ideas and problem solving
Ways to Contact Gareth Kay:
- Twitter: @garethk
- Company Twitter: @chaptersf
- Email: gareth@chaptersf.com
We’re proud to announce that Hubspot is now the presenting sponsor of the Build A Better Agency podcast! Many thanks to them for their support
Rohit Bhargava is a non-obvious trend curator and an expert in helping brands and leaders be more influential. He is the Wall Street Journal bestselling author of five books on topics as wide ranging as the future of business, building a brand with personality, and why leaders never eat cauliflower. Rohit has advised hundreds of global brands as the Senior Vice President of Global Strategy & Planning at Ogilvy and with his own firm, Influential Marketing Group. He also teaches marketing at Georgetown University. A two-time TEDx speaker, Rohit has keynoted events in 31 countries and is regularly featured as a marketing expert by media such as The New York Times, Harvard Business Review, and NPR.
What you’ll learn about in this episode:
- Working as a solopreneur vs. working in an agency
- Rohit’s trend report that started as a blog post
- Habits for being a trend spotter
- Big trends for 2016
- VR: How Virtual Reality can become important to agencies
- Data overload: what will happen when all the data available to different parties eventually gets pooled together?
- Understand your clients’ true needs and becoming their true partner
- Architecting an Innovation Day to open up your clients’ wallets
- How to teach trend-creating thinking to employees coming out of college
Ways to Contact Rohit Bhargava:
- Website: www.rohitbhargava.com
- LinkedIn: www.linkedin.com/in/rohitbhargava
- Twitter: @rohitbhargava
- “Non Obvious” Book Website: nonobviousbook.com
- More Books: www.rohitbhargava.com/books-publications
We’re proud to announce that Hubspot is now the presenting sponsor of the Build A Better Agency podcast! Many thanks to them for their support!
Tom Martin, author of “Invisible Sale,” has been in the agency life for many years. He has spent 20 years driving new business for agencies. In 2010, he created Converse Digital, an agency that focuses on doing business differently.
What you’ll learn about in this episode:
- How new business has changed over the years
- Why clients no longer believe in hiring just one agency
- How to define your value to your clients when delivering ideas instead of “stuff”
- Correctly positioning your agency in the days when your client first discovers you
- Painless Prospecting: how to get great leads to find you
- Can Painless Prospecting work for generalists?
- The risks of delegating the Painless Prospecting process
- What your content has to do for your Painless Prospecting process to work
- Why giving away your secret sauce is never going to implode your business
- Tom’s propinquity theory on marketing today
- What you can do right now to get started on the business development path discussed in this episode
Ways to Contact Tom Martin:
- Website: www.conversedigital.com
- Twitter: @TomMartin
- Book: "Invisible Sale"
We’re proud to announce that Hubspot is now the presenting sponsor of the Build A Better Agency podcast! Many thanks to them for their support!
Ron Baker is the founder of VeraSage Institute, a leading think tank dedicated to educating professionals internationally, and a radio talk-show host called The Soul of Enterprise: Business in the Knowledge Economy. Ron is the author of seven best-selling books, including “The Firm of the Future,” “Pricing on Purpose,” and “The Soul of Enterprise: Dialogues on Business in the Knowledge Economy,” co-authored with Ed Kless.
What you’ll learn about in this episode:
- Why Ron believes that the billable hour and the timesheet need to go
- Value pricing: the differences between different pricing plans
- Ways to add in additional value that isn’t more “stuff”
- How to start a value conversation
- The typical agency objections of value pricing and why they’re false
- How to succeed at the transition to value pricing
- Other kinds of mistakes agencies make when shifting towards value pricing
- The major benefits for focusing on value and the customer
- Action steps that agencies can take when deciding whether or not to utilize value pricing
Ways to Contact Ron Baker:
- Website: www.verasage.com
- Email: ron@verasage.com
- LinkedIn: www.linkedin.com/in/ronbaker1
- Twitter: @ronaldbaker
- Radio Talk Show: www.thesoulofenterprise.com
Ron's Books:
- "The Firm of the Future"
- "Pricing on Purpose"
- "The Soul of Enterprise: Dialogues on Business in the Knowledge Economy"
We’re proud to announce that Hubspot is now the presenting sponsor of the Build A Better Agency podcast! Many thanks to them for their support!
Drew McLellan is the Top Dog at Agency Management Institute. He has also owned and operated his own agency over the last 20-years. And all through the year, he straddles the fence of working in his agency and working with 250+ small- to mid-size agencies in a variety of ways.
AMI works with agency owners by:
- Leading agency owner peer groups
- Offering workshops for owners and their leadership teams
- Offering AE bootcamps
- Conducting individual agency owner coaching
- Doing on-site consulting
- Offering online courses in agency new business and account service
Because he works with a lot of agencies every year — he has the unique opportunity to see the patterns and the habits (both good and bad) that happen over and over again. He has also written two books and been featured in The New York Times, Entrepreneur Magazine, and Fortune Small Business. The Wall Street Journal called his blog “One of 10 blogs every entrepreneur should read.”
What you’ll learn about in this episode:
- Common ways internal fraud is committed and ways to prevent it from happening
- How agencies are targeted with email scams
- The ways Drew has seen agency employees embezzle hundreds of thousands of dollars from agencies
- The systems you need to put in place to prevent fraud
Ways to contact Drew McLellan:
We’re proud to announce that Hubspot is now the presenting sponsor of the Build A Better Agency podcast! Many thanks to them for their support!
When Google wants to explain innovation and marketing to the top brands in the world, they bring Mitch Joel to the Googleplex in Mountain View, California. Marketing Magazine dubbed him the "Rock Star of Digital Marketing" and called him, "one of North America's leading digital visionaries." Mitch Joel is President of Mirum – a global digital marketing agency operating in 20 countries with over 2500 employees (although he prefers the title, Media Hacker). He has been named one of the top 100 online marketers in the world and was awarded the highly prestigious Canada's Top 40 Under 40.
What you’ll learn about in this episode:
- Mirum’s unique structure
- Generalists vs specialists: the philosophical and financial reasons agencies should specialize instead of generalizing
- How to figure out if a client is a good fit for your agency
- Mad Men vs Math Men: how to blend creative and data
- Why it’s more important than ever to stay hungry and keep learning everything you can
- Do your homework: how to balance learning time with time spent on client work
- “Algorhythm”: Mitch’s upcoming book
- Tools Mitch uses for consistent learning
Ways to Contact Mitch Joel:
- Website: mitchjoel.com
- Agency website: www.mirumagency.com
We’re proud to announce that Hubspot is now the presenting sponsor of the Build A Better Agency podcast! Many thanks to them for their support!
Jody Sutter started her career in sales and ended up working in agencies leading the new business teams. Today she runs The Sutter Company, a business development consultancy. She spends a lot of time working with agencies to take a more proactive approach to growing their business with a special emphasis on how they communicate and tell their unique story.
What you’ll learn about in this episode:
- Why strong writing is more important than ever in our digital age
- The major mistakes that agencies make when presenting themselves in writing
- How to avoid making the big mistakes agencies make when responding to RFPs
- Why editing is so important for improving your team’s writing, how to get good at it, and what you should keep in mind if you are outsourcing the editing
- How agencies can differentiate themselves through storytelling
- The Pixar pitch
- The “5 things that you can do to make your writing better right away” checklist
- What you need to do to assess whether or not your writing needs improvement
Ways to Contact Jody Sutter:
- Website: www.thesuttercompany.com
- Email: jody@thesuttercompany.com
- Twitter: @jodysutter
Resources:
We’re proud to announce that Hubspot is now the presenting sponsor of the Build A Better Agency podcast! Many thanks to them for their support!
Nick Westergaard is a strategist, speaker, author, and educator. He is the chief brand strategist at Brand Driven Digital, where he helps organizations build better brands online. He teaches at the University of Iowa in the Tippie College of Business, is a regular columnist on The Cedar Rapids Gazette, and is also the host of the popular podcast, “On Brand.”
What you’ll learn about in this episode:
- How Nick took his traditional agency and transitioned it to becoming a digital powerhouse
- The differences and similarities between traditional and digital marketing and why they really aren’t all that different
- Social Brand Forum: Brand Driven Digital’s yearly live event
- The business strategy behind having a live event
- Why you should get out and attend events
- The importance of prioritizing your agency as a client
- Why experimentation is so important for your agency’s success
Ways to Contact Nick Westergaard:
- Website: www.branddrivendigital.com
- Twitter: @NickWestergaard
We’re proud to announce that Hubspot is now the presenting sponsor of the Build A Better Agency podcast! Many thanks to them for their support!
Lee McKnight Jr. is the Director of Business Development for RSW/US in Cincinnati, Ohio. They are a new business development firm that works solely with agencies and marketing services firms. After graduating law school, he ran away as fast possible from that profession and worked for an internet healthcare start-up until the bubble burst and his magical stock options disappeared in the late 90s.
Fast forward through some interesting marketing and sales positions to RSW/US where Lee has spent the last 8 years working with agencies of all types to help drive their new business efforts. A big fan of history, comics and horror novels, he’s currently in a few bands in Louisville and Cincinnati and likes to pretend that chicks dig married, 44-year-old guys with kids that play in cover bands.
What you’ll learn about in this episode:
- How to prevent your agency from making the major mistakes that agencies make all the time
- Why agencies need to specialize instead of generalize
- New business: how to develop a better, simpler process
- How to use a delicately balanced process that uses all different kinds of marketing
- Why patience is so key in closing on new business
- The importance of having one person who is the leader on a project
- Why there needs to be a balance between showcasing the figurehead and the agency
- The tools you’re going to need to put into practice the objectives discussed in this episode
Ways to Contact Lee McKnight Jr.:
- Website: www.rswus.com
- Email: lee@rswus.com
- Twitter: @LeeMcKnightJr
We’re proud to announce that Hubspot is now the presenting sponsor of the Build A Better Agency podcast! Many thanks to them for their support!
Drew McLellan is the Top Dog at Agency Management Institute. He has also owned and operated his own agency over the last 20-years. And all through the year, he straddles the fence of working in his agency and working with 250+ small- to mid-size agencies in a variety of ways.
AMI works with agency owners:
- By leading agency owner peer groups
- Offers workshops for owners and their leadership teams
- Offers AE bootcamps
- Conducts individual agency owner coaching
- Does on site consulting.
Because he works with a lot of agencies every year -- he has the unique opportunity to see the patterns and the habits (both good and bad) that happen over and over again. He has also written two books and been featured in The New York Times, Entrepreneur Magazine, and Fortune Small Business. The Wall Street Journal called his blog “One of 10 blogs every entrepreneur should read.”
What you’ll learn about in this episode:
- Stale employees: how to recognize them and why they’re holding your agency back
- Can these employees be saved? It’s a firm maybe.
- How to have the necessary conversation with stale employees -- you owe them honesty
- The kinds of goals to set to see measurable change and growth before determining their place inside your agency
- The costs to you as an agency owner for working with stale employees to up their game
- How to recognize if you really do have to let the employee go
- How to make a decision while realizing that you aren’t the only person it affects
Ways to contact Drew McLellan:
We’re proud to announce that Hubspot is now the presenting sponsor of the Build A Better Agency podcast! Many thanks to them for their support!
Art Boulay is the owner of Strategic Talent Management and offers common sense solutions for hiring better employees and making current employees stronger. Art has partnered with AMI for years and has created (through testing A players) profiles for the ideal candidates for most agency specific positions.
What you’ll learn about in this episode:
- Assessment tools for hiring the right employee lead to more objective and effective hiring
- How Art’s tools can assess agencies, what makes them unique, and how that will help to find the right future employees
- From hire to retire: what employers and employees should do to ensure that employees don’t leave right away
- How to use assessments to counteract biases that we bring to the table during the hiring process
- Why asking specific types of questions and having at least two people conducting an interview will reveal what you actually need to know about interviewees
- Tips for making ads as attractive as possible to the people you want to hire and unappealing to people you don’t even want to interview
- Why age is not an indicator of knowledge and skill: hire leaders, not experience
Ways to Contact Art Boulay:
- Website: www.strategictalentmgmt.com
We’re proud to announce that Hubspot is now the presenting sponsor of the Build A Better Agency podcast! Many thanks to them for their support!
Ann Handley speaks and writes about how you can rethink the way your business markets. Cited in Forbes as the most influential woman in Social Media and recognized by ForbesWoman as one of the top 20 women bloggers, Ann Handley is the Chief Content Officer of MarketingProfs, a training and education company with the largest community of marketers in its category. Her book, "Everybody Writes: Your Go-to Guide to Creating Ridiculously Good Content," is a Wall Street Journal bestseller.
She is a monthly columnist for Entrepreneur magazine, a member of the LinkedIn Influencer program, and co-author of the best-selling book on content marketing, "Content Rules: How to Create Killer Blogs, Podcasts, Videos, eBooks, Webinars (and More) That Engage Customers and Ignite Your Business." She currently has 290,000 followers on Twitter and writes about content, marketing, and life at AnnHandley.com.
A pioneer in digital marketing, Ann is the co-founder of ClickZ.com, which was one of the first sources of interactive marketing news and commentary. She started her career as a business journalist and editor.
What you’ll learn about in this episode:
- How agencies can educate their clients
- The MarketingProfs B2B Forum
- Strategies for working on better content instead of lots of content
- Why you need to focus on writing during the hiring process and throughout your agency’s work
- Resources for editing whether you have the budget for a human editor or not
- Why you need to find writers with an audience-centric point of view (and the pros and cons of hiring journalists)
- Tips for creating spaces for creating your best writing
Ways to Contact Ann Handley:
- Website: www.annhandley.com
- Twitter: @annhandley
- Twitter: @marketingprofs
- Company website: www.marketingprofs.com
- B2B Marketing Forum: mpb2b.marketingprofs.com
We’re proud to announce that Hubspot is now the presenting sponsor of the Build A Better Agency podcast! Many thanks to them for their support!
Jami Oetting is the editor of Hubspot’s Agency Post, which is a blog for advertising and marketing agency professionals. She led the launch of the publication in 2011 and its growth before Hubspot acquired it in 2013. Hubspot works with about 2,500 agency partners and about 15,000 customers worldwide. Now, Jami’s blog is one of the largest blogs for agency professionals. It offers incredible content to help agency leaders grow their business.
What you’ll learn about in this episode:
- How agencies can and should be getting clients now that we’re not bound by geography
- Why getting business through referrals is still viable -- but why the source of those referrals is changing
- Why buyers have as much if not more information than sellers and what that means for your agency
- Using inbound marketing to attract the right kind of clients (and turn away the wrong ones)
- Why you need to stick with inbound marketing content creation
- Why you absolutely must specialize on a niche if you want to survive
- Why you will struggle to attract great employees if you don’t have a strong new business plan
- Why you need someone on your team who is responsible for marketing your agency
- How to come up with content for your blog
- Why interviews are a great way to create content
- What agency owners can do right now to get the ideas from this podcast into place
Ways to Contact Jami Oetting:
- Website: blog.hubspot.com/agency
- Email: joetting@hubspot.com
- Twitter: @jamioetting
We’re proud to announce that Hubspot is now the presenting sponsor of the Build A Better Agency podcast! Many thanks to them for their support!
Gavin is a marketing technologist, strategist, and advisor. He is the founder of the Disruptor’s Handbook, a network of entrepreneurs and innovators that help businesses innovate like startups, which Gavin calls “marketing lead innovation.”
He has led new venture startups for organizations like PwC, developed digital strategy and execution for global brands on both the agency and client sides, and spent some time as an analyst in digital transformation for award-winning analyst and advisory firm, Constellation Research.
He also has extensive international experience in driving measurable outcomes via digital customer experience platforms, digital strategy, and executing innovative content driven campaigns.
What you’ll learn about in this episode:
- Gavin’s long road that ultimately led him to become a marketer
- Creating value for customers by working on their problems
- The evolving role of agencies
- Why you have to be transparent about what it is that you do
- How to get your employees to become better strategic thinkers
- A “lean canvas” and creating a business out of the problem that has an idea as a solution
- How to have better business conversations
- Improving your business by bringing together your best advocates and harshest critics
- Getting past the fear that comes with working transparently
- What agencies can do today to become better at honing in on their clients’ problems
- Tips for fostering innovative thinking throughout your entire organization
- Why you need to start thinking like a startup
Ways to Contact Gavin Heaton:
- Website: www.servantofchaos.com
- Handbook website: disruptorshandbook.com
- Twitter: @servantofchaos
We’re proud to announce that Hubspot is now the presenting sponsor of the Build A Better Agency podcast! Many thanks to them for their support!
Drew McLellan is the Top Dog at Agency Management Institute. For the past 21 years, he has also owned and operated his own agency. Drew’s unique vantage point as being both an active agency owner and working with 250+ small- to mid-size agencies throughout the year, give him a unique perspective on running an agency today.
AMI works with agency owners by:
- Leading agency owner peer groups
- Offering workshops for owners and their leadership teams
- Offering AE bootcamps
- Conducting individual agency owner coaching
- Doing on-site consulting
- Offering online courses in agency new business and account service
Because he works with those 250+ agencies every year — he has the unique opportunity to see the patterns and the habits (both good and bad) that happen over and over again. He has also written two books and been featured in The New York Times, Entrepreneur Magazine, and Fortune Small Business. The Wall Street Journal called his blog “One of 10 blogs every entrepreneur should read.”
What you’ll learn about in this episode:
- The things we say about our agencies that make them all sound the same
- The terms every agency uses to describe themselves
- Why you can’t say you’re good at everything
- Finding clients that are the right fit
- Understanding who you are as an agency
- The benefits of defining your “why”
- Remembering that hiring your agency is a huge risk for the person making that decision and what you can do to alleviate that person’s fears
- An example: how my agency McLellan Marketing Group defines itself
Ways to contact Drew:
We’re proud to announce that Hubspot is now the presenting sponsor of the Build A Better Agency podcast! Many thanks to them for their support!
Brian Shea is the founder of Shea Consulting where he helps companies streamline their business development systems so they can enjoy consistent, sustainable success. Most business owners flinch at the word “systems” but in reality a system that is simple and repeatable helps free business owners to be more creative, more successful and more profitable.
What you’ll learn about in this episode:
- Brian’s background in consulting
- What is keeping smaller companies from utilizing processes and systems
- Why systems and processes are so crucial for scaling
- Freeing up capacity through delegation
- Why processes and systems can often fail inside agencies
- Making sure the system or process matches the actual problem
- The four-step assessment Brian uses with his clients for finding the right systems
- The importance on getting clear with specific goals
- Who in an agency keeps systems from succeeding
- How to bring processes to agencies that pride themselves on their creativity
- What happens when systems aren’t put in place
- How to solve the scope creep problem
- What systems every agency needs to have
- What you can do today to begin being more process driven
Ways to Contact Brian Shea:
- Consulting website: www.sheaconsulting.biz
- Blog and newsletter: www.sheaconsulting.biz/blog
We’re proud to announce that Hubspot is now the presenting sponsor of the Build A Better Agency podcast! Many thanks to them for their support!
Adam Carroll is quickly being recognized as one of the top financial educators in the country based on his core message of “you are the architect of your own life.” Adam has presented all over the globe. Over 500 universities have been lucky enough to host him and he has presented some amazing TedTalks all over the world.
In 2014, Adam successfully crowdfunded a documentary on student loan debt titled Broke, Busted & Disgusted, and he raised nearly $70,000 for the film in 45 days. The mission of the film is to start a national debate about changing the way we fund college and not crippling 20 something’s with mountains of debt.
What you’ll learn about in this episode:
- Adam’s documentary “Broke, Busted, & Disgusted”
- Accountability and business owners: why you need accountability partners
- What agencies should be doing at the tail end of the year
- How Adam saves time for his family by using a Power Priority List
- What to look for (and look out for) in an accountability partner
- What different kinds of accountability partners you should have (hint: they shouldn’t all be entrepreneurs)
- Mastermind groups vs. accountability partners: do you need both? If not, which one is right for you?
- The commitment required for mastermind groups and accountability partners
- What you can do right now to act on the ideas from this episode
Adam Recommends:
- Book: Essentialism by Greg McKeown
- Book: Think and Grow Rich by Napoleon Hill
- Podcast: Dream, Think, Do by Mitch Matthews, episode: "Masterminds"
Adam Carroll's Websites:
- Business Website: www.adamspeaks.com
- Podcast: www.buildabiggerlife.com
- Film: www.brokebusteddisgusted.com
We’re proud to announce that Hubspot is now the presenting sponsor of the Build A Better Agency podcast! Many thanks to them for their support!
Jay Baer is known for many things. He’s the world’s most retweeted digital marketer. He is also a renowned business strategist, keynote speaker, and The New York Times bestselling author of five books.
He also travels the globe helping people get and keep more customers. He’s the founder of Convince & Convert, a strategy consulting firm that helps prominent companies gain and keep more customers through the smart intersection of technology, social media, and customer service. His company’s media division owns the world's number one content marketing blog, the world’s top marketing podcast, and many other educational resources for business owners and executives.
Jay has created five multimillion-dollar companies and is an active venture capitalist and technology advisor as well as an avid tequila collector and certified barbeque judge. His new book, Hug Your Haters, is coming out on March 1st.
What you’ll learn about in this episode:
- Jay’s new book “Hug Your Haters” and what you need to know about the people who complain on social media
- How to use this information to increase your customer advocacy
- Why complaints are going to continue to go more and more public
- Defining customer experience in the modern age
- Why this creates enormous opportunity for B2B buyers
- Why haters are your most important customers
- The problem with surveys
- The Honest Audit: what this is and how to put it into place
- Things that agencies have to be careful of when discussing these issues with clients
- Software solutions that agencies of all size can leverage
- How agencies should package and price this sort of work
- What agencies can do right now to get started
Ways to contact Jay Baer:
- Website: www.convinceandconvert.com
We’re proud to announce that Hubspot is now the presenting sponsor of the Build A Better Agency podcast! Many thanks to them for their support!
Bob Sanders is a powerhouse in the marketing industry. He has previously worked with Agency Management Group, a firm that specialized in the operations, finance, and technology consultations for multinational agencies around the world. Since then, he has become the leader of Sanders Consulting Group, a leading consulting firm specializing in helping agencies implement best practices faster and more effectively.
What you’ll learn about in this episode:
- How agencies can manipulate chemistry to their advantage
- The four quadrants people fall into and why this is an important thing to be able to assess when pitching new business
- Why you should never stop generating new business
- What agencies can do to get better at closing sales
- Strategies that work with big and small accounts
- Why spec creative isn’t something to be feared
- How to play on the misperception that agencies live exciting lives
- Why you need to alter your pitch based on who you’re pitching to
- How to be persistent to the point where potential clients are always thinking about you
- What your agency needs to do today to get on the right track in terms of new business
Ways to contact Bob Sanders:
- Website: www.sandersconsulting.com
- Twitter: @newbusinesshawk
- Email: bob@sandersconsulting.com
We’re proud to announce that Hubspot is now the presenting sponsor of the Build A Better Agency podcast! Many thanks to them for their support!
Drew McLellan is the Top Dog at Agency Management Institute. For the past 21 years, he has also owned and operated his own agency. Drew’s unique vantage point as being both an active agency owner and working with 250+ small- to mid-size agencies throughout the year, give him a unique perspective on running an agency today.
AMI works with agency owners by:
- Leading agency owner peer groups
- Offering workshops for owners and their leadership teams
- Offering AE bootcamps
- Conducting individual agency owner coaching
- Doing on-site consulting
- Offering online courses in agency new business and account service
Because he works with those 250+ agencies every year — he has the unique opportunity to see the patterns and the habits (both good and bad) that happen over and over again. He has also written two books and been featured in The New York Times, Entrepreneur Magazine, and Fortune Small Business. The Wall Street Journal called his blog “One of 10 blogs every entrepreneur should read.”
What you’ll learn about in this episode:
- How you are preventing your employees from becoming the employees you want them to be
- Why every employee needs weekly one-on-one meetings with their direct supervisor
- How to get your employees to run these meetings
- The form that needs to be filled out before one of these meetings takes place
- How these meetings can help you celebrate the wins you might not know about if you didn’t have these meetings
Documents:
Ways to contact Drew:
We’re proud to announce that Hubspot is now the presenting sponsor of the Build A Better Agency podcast! Many thanks to them for their support!